Refund policy

Shipping Policy

Processing Times:

Orders are processed within 10 days, excluding weekends and public holidays.

Shipping Costs:

Flat-rate or calculated shipping fees are displayed at checkout.

Tracking:

Customers will receive tracking information upon dispatch of their order.

Refund and Return Policy

Defective or Damaged Products:

Contact us within 5 days of receipt with evidence of damage or defects to initiate a return or refund.

Non-Returnable Items:

For hygiene reasons, opened or used skincare products cannot be returned.

Refund Timelines:

Refunds are issued within 21 days of approving the return.